Retains ISO 9001:2015 Certification
On December 28, 2018 Cobalt Chains, Inc. passed a surveillance audit allowing the company to retain ISO 9001:2015 certification. The audit is an annual appraisal of Cobalt’s quality management practices and helps ensure that the company provides the best possible service to its customers.
Emphasized in the management system assessment were enhancements to Cobalt’s operating facility, an over 80% improvement in a new Key Performance Indicator for order entry accuracy, and an on-time delivery rate of 90.3%. The audit results proved continued conformance of Cobalt’s management system to the ISO Standard requirements and helped Cobalt identify new opportunities for continuous improvement.
Cobalt General Manager Mike Robinson is enthusiastic about the findings saying, “The staff is very appreciative of the thoroughness of the audit and is proud to have achieved such positive outcomes. Delivering accurate, quality products to customers, on-time, is the top priority here at Cobalt, and by participating in the ISO 9001:2015 certification process the company continues to advance in its execution and performance.”